All packages are well packed and safely handed over to the postal service but sometimes they handle it poorly and it gets damaged so we'll send you a replacement upon verification. If a parcel is lost in transit so we'll send you a replacement. Please have patience and a believe that we are here to serve you with the best in terms of service and the product quality and we too are humans and we too deserve the same respect and cooperation like you do so please don't abuse. All your concerns will be fairly addressed and resolved upto your satisfaction. Please reach out to us before ordering if you have any doubt or question regarding any of our product.